For your convenience, we compiled a list of the most frequently asked questions, and provided a detailed answer to each. If you need an answer to any other question, please contact TipOff's directly at 0800 112 432.

Beating the drum against corruption.
  • Why the hotline?

    Why the hotline?


    A client establishes a hotline to provide its stakeholders (clients, contractors, employees, other public entities and the public) with a mechanism whereby they could voice any suspicion of unethical behaviour totally anonymous, without fear of victimisation in any way. This hotline is part of a client’s commitment to zero tolerance against dishonest and unethical behaviour of any of our stakeholders.

  • What is whistle-blowing?

    What is whistle-blowing?


    Whistle-blowing is about “raising a concern about unethical or dishonest conduct within an organisation, or outside an organisation, and which conduct has an impact on the organisation’s operations”. It is a key tool to promoting individual responsibility and organisational accountability in combating fraud and corruption.

  • Who may make use of the hotline?

    Who may make use of the hotline?


    It is not only for employees of a client, but all stakeholders.

  • What should be reported through this hotline?

    What should be reported through this hotline?


    Any knowledge or suspicion of unethical behaviour. Unethical behaviour is a collective term and includes fraud, corruption, theft, nepotism, conflicts of interest, non-compliance with CIDB rules and regulations, favouritism, discrimination, fruitless, wasteful and unauthorised expenditure, abuse of position, any dishonest behaviour, somebody apparently living beyond his means etc.

  • What should not be reported through this hotline?

    What should not be reported through this hotline?


    1. Service complaints regarding CIDB service.

    2. Enquiries such as seeking advice on contractual matters, CIDB legislation or CIDB-related issues.

    The service complaints and enquiries referred to above should be reported to CIDB’s Help Desk (number 0860 1033 53) who will refer the matter to the appropriate CIDB functionary for resolution. If you are unsure whether to submit your report to the CIDB call centre or Tip-Off centre, but still suspect dishonest or unethical activities, please submit your report to the Tip-Off centre.

  • Must I be able to prove my suspicion before calling the hotline?

    Must I be able to prove my suspicion before calling the hotline?


    No. The information contained in your report will be verified and followed up by experienced investigators. You only need to have a reasonable suspicion. This means that you must have information at your disposal (which may yet be unproven) that triggered your suspicion of somebody acting dishonestly or unethically.

  • What is going to happen to my report?

    What is going to happen to my report?


    Legal experts will review your report, and experienced investigators will investigate the suspicion. If the investigation culminates in evidence indicating any criminal, civil or labour law contraventions, we will take the necessary action in line with our commitment to zero tolerance, and the prescription contained in our regulatory framework.

  • Will I really remain anonymous?

    Will I really remain anonymous?


    Yes. The call centre (including the facsimile, postal and e-mail reporting options) is hosted and managed by an external service provider, off site. Strict confidentiality rules apply, even if you provide your personal details to the call centre agents on the condition that dissemination is allowed only to the investigators.

    If you do not provide your personal details to the call centre agents, they would not know your identity, and there will be nothing to disclose. The call centre agents are experienced, and strict confidentiality rules have been included in their employment agreements.

    If you wish to remain anonymous, take care to not disclose the information at your disposal in a way that may give away your identity. By saying “… in the 33 years I have been employed as …”; or “…from my office adjacent to Peter’s …” you will certainly risk being identified.

    Only the external service provider has keys to the Post Office Box where reports may be made through the postal system.

  • If I select to disclose my identity, will I be protected against victimisation?

    If I select to disclose my identity, will I be protected against victimisation?


    Yes, as long as you are bona fide in submitting your report. This means that you should not have any ulterior motives for reporting and act in good faith (e.g. not conjuring a report against somebody on the basis of revenge etc.). Your suspicion should also be reasonable (see question 6 above for what amounts to a reasonable suspicion).

    All whistle-blowers should borne in mind that the victimisation of whistle-blowers is an irregularity and may amount to misconduct (which is a dismissible offence in terms of the Labour Relations Act) and may even result in civil litigation.

    ODAC is a section 21 company, whose mission is to promote transparent democracy, foster a culture of corporate and government accountability, and assist people in South Africa to realise their human rights, specifically relating to whistle-blowing, and the protection afforded by the Protected Disclosures Act. To this end, ODAC has established a helpline through which free, independent and confidential advice is provided to individuals, organisations and businesses which have concerns about misconduct and criminal or unethical conduct in the workplace. The helpline number is 0800 525 352 (0800 LALELA). You may also submit questions to ODAC through its web-based helpline (hyperlink).

    You may also report perceived victimisation to the call centre, which will be investigated.

  • How and where can I report my suspicions?

    How and where can I report my suspicions?


    Your suspicion(s) can be reported in any of the following ways:

    1. Call us toll-free at 0800677772 between 06h00 and 10h00. We also offer 24 hour accessibility through a voice recorded answering service.

    2. Send us a toll-free fax at 088 012 644 1027.

    3. Email us at cidb@tipoffsatwork.co.za.

    4. If you prefer, you may also send us mail at PO Box 10312, Centurion, 0046.

  • If I decide to submit a report, what information will I be asked to provide?

    If I decide to submit a report, what information will I be asked to provide?


    Whistle-blowers should bear in mind that the objective of the tip-off line is to utilise the information contained in their reports in an investigation. Thus, there should be sufficient detail to enable the following up of this matter. You will be asked to provide as much detail as possible, as this will assist the investigators in successfully concluding the investigation. For an idea of what will be asked (or what information you should provide if you opt to report via the Post Office Box), please visit our website (hyperlink), where a list of questions is provided.

    If you are unsure whether you have sufficient information, we advise that you still report the matter.

  • Can I obtain feedback on what had happened to my report?

    Can I obtain feedback on what had happened to my report?


    Yes you may require feedback by calling the call-centre on the same number you used for your report. Please note that, to protect your identity as a whistle-blower, no information will be given out without the caller providing a password, and the reference number of the call. The password is the same password provided by the caller when the report had been submitted initially.

    Feedback may also be requested through this website (hyperlink). We encourage you to make use of a free e-mail service (such as Hotmail or Yahoo) to create a temporary e-mail account using a pseudonym, so that the investigators may correspond with you as necessary. This may be helpful in providing you with feedback and pursuing your suspicion.

Knowing Your Rights

Things to Remember

  • The law prohibits legal action being taken against whistleblowers because they have made a disclosure which is protected by the law.
  • Callers/Whistleblowers can make a disclosure anonymously without anyone knowing their personal details.
  • The information provided will be kept confidential both at the call centre and at the case management centre. Limited access is allowed for officials only who work at these venues.
  • Contact details are only provided to investigators where callers request to be contacted for further information.
  • Because of the security protocols of the system, no person can be victimized for making a disclosure in good faith. The call centre operators are all security-vetted and access to the centre is limited. Communication with Departments is done in a secure and confidential manner.

Important Notice

In accordance with section 3 of the Protected Disclosures Act, No. 26 of 2000, no employee may be subjected to occupational detriment by his or her employer on account, or partly on account of having made a protected disclosure. If a disclosure is protected it means that any ‘’occupational detriment’’ that the employee who made the disclosure subsequently suffers as a result of the disclosure will attract a legal remedy. People who are victimized in breach of the Act, whether they are dismissed or not, can refer a dispute to the Commission for Conciliation, Mediation and Arbitration for conciliation and thereafter to the Labour Court. People who are dismissed for making a protected disclosure can either claim compensation up to a maximum amount of two years salary or reinstatement. People who are not dismissed but who are disadvantaged in some other way as a result of making a protected disclosure can claim compensation or ask the court for any other appropriate order.

Contact Us

Mailing Address

P.O Box 10312



Gauteng, RSA

Mailing Address

Call: 0800677772

Fax: 088 012 644 1027

Email: cidb@tipoffsatwork.co.za

Web: www.tipoffsatwork.co.za

Contact Form

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